Frequently Ask Questions

Q. How do I sign up for your receiving service?

A. It's easy! Simply register here with your full name and contact information and you can immediately place an order the same day using your name and our address for the shipping!

Q. How do I use my Canadian credit card to make US purchases if my shipping and billing addresses don’t match?

A. No problem! Contact the bank that issued your credit card and add a secondary address – Strait2U Parcel’s address – to your file.

Q. Can someone pick my parcel up for me? 

A. Yes, provided they bring the email notification from us for each parcel they wish to pick up.

Q. How can I pay when I come to pick up?

A. We accept US and Canadian cash, MasterCard and VISA. There is a $10.00 minimum plus a $1.00 fee for all credit card transactions.

Q. Is it okay if the website I am ordering from adds four digits after the normal five-digit zip code?

A. Yes. The four digit number is an internal number used by the US Postal Service with its sorting process. It does not change our ability to receive your shipment.

Q. How long does it take to process shipments for each carrier? If I want to pick up my parcel on the same day it arrives, what time should I come?

A. Delivery times and amounts vary every day. That, in turn affects the processing time. The list below shows approximate delivery and processing times for Monday through Friday: USPS: Delivery around 11am; usually processed by 2pm

  • UPS: Delivery around 1:00pm; usually processed by 5pm
  • FedEx Express: Delivery after 1:00pm; usually processed by 3pm
  • FedEx Ground; Delivery around 3:00pm; usually processed by 5pm
Only USPS delivers on Saturday, and usually around 11am. We are usually finished logging in around 3pm, but that time does vary. If you wish to pick up your parcel the same day it arrives, we suggest you call before coming down to verify the delivery times first or wait for our email notification. Otherwise, please plan to pick up your parcel the day after its delivery.

Q. What’s the largest sized parcel you are able to receive?

A. We accept all sizes. However, we do not have a fork lift yet. So you must make sure to have adequate help to load it into your vehicle.

Q. When I place my order, should I give the sender your phone number or mine?

A. List your phone number, not Strait2U Parcel's.  If there are any questions about your order, the sender will most probably need to speak with the person who placed the order, rather than with our staff.

Q. Are you able to sign for my parcel?

A. We sign for all FedEx, FedEx Ground and UPS parcels. If there is a signature requested for USPS parcels, they will be signed for as well.

Q. What are your hours?

A. We are open Monday through Thursday, 9 am to 5 pm.

Q. How long will you keep my items?

A. We will keep your items for two months in total, but we do start charging late fees after two weeks. Late fees are the price of parcel for each week thereafter. Items received without enough identifying information on them for us to notify you will only be held for a total of 30 days. See our TERMS page for more details!

Q. What should I do if I haven’t received an email?

A. We do ask our customers to always track their own items just in case the emails don’t reach them. If the tracking indicates the package was delivered (track your items here) and you haven’t received your email notification by the following day, please contact us. We will be more than happy to help you resolve the issue.

Q. Will you forward my parcels to me in Canada?

A. Unfortunately, we cannot forward any parcels.  However, if you are unable to personally pick up your items at our facility you can send someone else to pick them up for you.

Q. Do you charge per parcel, or do you have some sort of bulk discounting available?

A. We do charge per parcel – even if you’re ordering from the same company. We do not offer a bulk pricing discount.

TERMS AND CONDITIONS:

STORAGE FEES:
Due to space limitations, packages that are not picked up within 14 days will be subject to additional fees. The fee will equal the price of the package(s), up to an additional week of storage. After 60 days the parcel will be considered Abandoned.

ABANDONED PARCELS:
If we cannot reach you and your package has not been picked up after 60 days we will donate abandoned parcels to local charities.

DAMAGED PARCELS:
If a parcel arrives with visible damage to the packaging we will note it in the Parcel Notification Email that we send to you. If a parcel arrives with a high likelihood of damage to the contents of the box we will refuse the shipment and notify you of said refusal.

OVER-SIZED / UNUSUAL SHAPED PARCELS:
Longer than 3 feet or two sides longer than 20 inches will be charged an additional handling fee of $2.00. Unusual shaped parcels that require storage in a special place will warrant an additional charge of $2.00.

PACKAGES SHIPPED WITHOUT A NAME:
We will do everything we can to find the owner of the parcel. However, if we are unable to locate you by reasonable means (which includes opening the package to find paperwork), the package will be considered an abandoned parcel and will be subject to the 60-day Terms, after only 30 days in our facility. Use only the name/names with the associated ID number, to help ensure proper e-mail notification.

INSURANCE:
You must provide insurance for your items while they are being stored at our facility. We do not provide third-party insurance. Be sure your insurance policy covers your goods when at Strait2U Parcel’s Parcel. Cash, jewelry or items of priceless nature are not permitted to be shipped through most common carriers. If you do ship such items you do so at your own risk.

ILLEGAL GOODS:
We do not condone illegal trade or activity (as defined by US Federal, State or City ordinance) conducted through our normal operations. We will not hesitate to report any and all suspected illegal activities to the applicable law enforcement agencies. Packages may be opened if there is a reason to believe that a package may contain dangerous or illegal goods.

FIRE AND THEFT:
Strait2U will not be held responsible for any loss through fire, flood, “act of God” or any other event that is not within our control.

COD (Cash on Delivery):
We do not accept COD shipments.

BOX PACKAGING and MATERIAL DISPOSAL:
We will supply recycle bins for recyclables and garbage bins for packaging that is not recyclable. Excessive packaging may be subject to additional charges for disposal.

CHANGES TO TERMS OF SERVICE:
We will from time to time review and determine the need to change our Terms of Service. We will then make every attempt possible to inform our customers in a timely manner. Changes will be posted to the Terms of Service on our web page and posted in a highly visible area at our facility, as well.

EMAIL NOTIFICATION:
Email notifications are sent as a courtesy to you. Please track all of your orders to ensure you know when they have arrived and allow 24 hours for processing. Strait2U Parcel is not responsible for making sure your email notification has reached you. We will not waive pickup or storage fees if you have not received notification.

MISSING PARCELS:
We sign for all UPS, FedEx and freight shipments and take responsibility for reimbursement in case of loss. Please be advised that Strait2U Parcel only signs for USPS parcels that require a signature (e.g., certified mail). If not signed for, we DO NOT take responsibility for reimbursement in the case of lost or mis-delivered parcels.

POSTAGE DUE:
If your item comes through the Post Office with postage due owing on it, we will cover the amount. However, the amount will be added to your total invoice and you will be advised of such action in your notification email.

Privacy Policy:

This is the web site of strait2u.com

Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment  to your privacy and the protection of your information.

Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us  as someone who has expressly shared this address for the purpose of receiving  information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing  relationship with us. We respect your time and attention by controlling the  frequency of our mailings.

How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of  data used by our system.

Sharing and Usage
We will never share, sell, or rent individual personal information with anyone  without your advance permission or unless ordered by a court of law. Informationsubmitted to us is only available to employees managing this information for  purposes of contacting you or sending you emails based on your request for  information and to contracted service providers for purposes of providing  services relating to our communications with you.

How can you stop receiving email from us?
Please send an Email to customerservice@strait2u.com with the following text in the subject line “Please stop sending any Email“.  We will stop sending any Email to you.