Due to space limitations, packages that are not picked up within 14 days will be subject to additional fees. The fee will equal the price of the package(s), up to an additional week of storage. After 60 days the parcel will be considered Abandoned.
If we cannot reach you and your package has not been picked up after 60 days we will donate abandoned parcels to local charities.
If a parcel arrives with visible damage to the packaging we will note it in the Parcel Notification Email that we send to you. If a parcel arrives with a high likelihood of damage to the contents of the box we will refuse the shipment and notify you of said refusal.
OVER-SIZED / UNUSUAL SHAPED PARCELS:
Longer than 3 feet or two sides longer than 20 inches will be charged an additional handling fee of $2.00. Unusual shaped parcels that require storage in a special place will warrant an additional charge of $2.00.
PACKAGES SHIPPED WITHOUT A NAME:
We will do everything we can to find the owner of the parcel. However, if we are unable to locate you by reasonable means (which includes opening the package to find paperwork), the package will be considered an abandoned parcel and will be subject to the 60-day Terms, after only 30 days in our facility. Use only the name/names with the associated ID number, to help ensure proper e-mail notification.
You must provide insurance for your items while they are being stored at our facility. We do not provide third-party insurance. Be sure your insurance policy covers your goods when at Strait2U Parcel’s Parcel. Cash, jewelry or items of priceless nature are not permitted to be shipped through most common carriers. If you do ship such items you do so at your own risk.
We do not condone illegal trade or activity (as defined by US Federal, State or City ordinance) conducted through our normal operations. We will not hesitate to report any and all suspected illegal activities to the applicable law enforcement agencies. Packages may be opened if there is a reason to believe that a package may contain dangerous or illegal goods.
FIRE AND THEFT:
Strait2U will not be held responsible for any loss through fire, flood, “act of God” or any other event that is not within our control.
COD (Cash on Delivery):
We do not accept COD shipments.
BOX PACKAGING and MATERIAL DISPOSAL:
We will supply recycle bins for recyclables and garbage bins for packaging that is not recyclable. Excessive packaging may be subject to additional charges for disposal.
CHANGES TO TERMS OF SERVICE:
We will from time to time review and determine the need to change our Terms of Service. We will then make every attempt possible to inform our customers in a timely manner. Changes will be posted to the Terms of Service on our web page and posted in a highly visible area at our facility, as well.
Email notifications are sent as a courtesy to you. Please track all of your orders to ensure you know when they have arrived and allow 24 hours for processing. Strait2U Parcel is not responsible for making sure your email notification has reached you. We will not waive pickup or storage fees if you have not received notification.
We sign for all UPS, FedEx and freight shipments and take responsibility for reimbursement in case of loss. Please be advised that Strait2U Parcel only signs for USPS parcels that require a signature (e.g., certified mail). If not signed for, we DO NOT take responsibility for reimbursement in the case of lost or mis-delivered parcels.
If your item comes through the Post Office with postage due owing on it, we will cover the amount. However, the amount will be added to your total invoice and you will be advised of such action in your notification email.